Refund policy

Summary:
  • Returns accepted for defective, damaged, or incorrectly shipped items only.
  • Submit claims within 7 business days of delivery with photos.
  • Authorized returns may incur up to a 15% restocking fee.
  • Customer pays return shipping unless our error.
  • Custom/decorated and clearance items are final sale.

1) Return & Exchange Eligibility

Because wholesale orders are discounted and typically made-to-order by size runs, we only accept returns or exchanges when:

  • Defective or Damaged Merchandise – Manufacturing defects or transit damage documented with photos.
  • Incorrect Items Shipped – Wrong style, color, or size compared to the invoice/PO.

Claim window: Notify us within 7 business days of delivery. Claims outside this window may be denied.

2) Non-Returnable Items

  • Custom or decorated goods (screen print, embroidery, heat-press, private label, relabeled, altered).
  • Worn, washed, soiled, or relabeled merchandise; missing original inner polybags/size stickers.
  • Closeout, clearance, or promotional items.
  • Buyer’s remorse, overstock, low sell-through, or missed event dates.

3) How to Start a Return/Claim

  1. Email sales@urbanleagueathletics.com within 7 business days of delivery.
  2. Include your PO/Order #, invoice, photos of the issue, and a count of affected units.
  3. Wait for your Return Authorization (RA) and instructions. Unauthorized returns will be refused.
  4. Ship all approved returns within 10 business days of RA issuance, with the RA number on the label and inside the box.

4) Restocking, Shipping & Packaging

  • Restocking Fee: Up to 15% may apply to authorized returns (waived for our error).
  • Return Freight: Customer is responsible unless the error was ours.
  • Condition: Items must be new, unworn, unwashed, with all inner polybags, size stickers, and tags intact.
  • Packing: Use the original master cartons or equivalent protective cartons; include a packing list.

5) Inspection, Credits & Timing

  • All returns are subject to quality inspection upon receipt.
  • Approved refunds are issued as account credit or original payment method within 7–10 business days after receipt.
  • We may repair or replace defective units at our discretion before issuing a refund/credit.

6) Additional Terms (Wholesale)

  • Shortages/Damages on Delivery: Note on the carrier POD and report to us within 48 hours with photos of boxes and labels.
  • Decorators: Inspect blanks before printing. We cannot accept returns of printed/embroidered goods with pre-existing defects unless reported before decoration.
  • International/Export: Duties/taxes are non-refundable; shipping times and claim windows may vary by carrier.
  • Final Decision: Urban League Athletics reserves the right to approve/deny returns that do not meet the above conditions.

Contact

Urban League Athletics – Wholesale Support
support@urbanleagueathletics.com
(909 996-4283